l999's Privacy Policy

1 Scope and Definitions

This privacy policy applies to all services and activities of the l999 platform. When you visit l999's website, create an account, or use any service, you are considered to have automatically agreed to the terms of this policy.

The key terms used in this policy are as follows:

• "Platform" — l999's website and mobile application collectively.
• "User" — any visitor to the platform, whether registered or unregistered.
• "Personal Information" — any information that can directly or indirectly identify a specific individual.
• "Processing" — any operation including collection, storage, analysis, transfer, or deletion of data.

This privacy policy is an integral part of our Terms and Conditions and both documents should be read together. If any conflict arises between the two, the provisions of this privacy policy will take precedence on matters of data protection.

2 Types of Information Collected

l999 collects various types of information, which we divide into two main categories:

2.1 Information You Provide Directly

Information you provide directly when registering or using our services:

• Full name, date of birth, and nationality
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions only)
• Documents submitted for identity verification (such as a national ID card)
• Information provided when contacting the support team

2.2 Automatically Collected Information

Some information is automatically recorded while you use the platform:

• IP address, device type, and operating system
• Browser type and language settings
• Time of access and session duration on the platform
• List of pages visited and usage patterns
• Game play history and transaction records

3 How Information Is Collected

l999 collects information in the following ways:

3.1 Registration and Login Process

When a new account is opened, we collect your basic identity information. This information is used to keep the account secure and to verify your identity.

3.2 KYC (Know Your Customer)

For transactions or withdrawals above a certain amount, we may carry out a KYC process. Valid identification and required documents may be requested for this purpose.

3.3 Cookies and Tracking

Our platform uses cookies and similar technologies to improve your browsing experience and help display relevant content. For more details, see section 6 of this policy.

3.4 Third-Party Sources

In some cases, we receive limited information from payment processors or technology partners, which is used only for security verification or fraud prevention.

4 Purpose of Using Information

l999 uses the information collected from you for the specific purposes below:

• Account Management: Handling registration, login, password recovery, and account security.
• Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Service Improvement: Personalising the experience according to user preferences and developing new features.
• Fraud Prevention: Detecting suspicious activity and preventing misuse of accounts.
• Customer Support: Providing 24/7 live chat and email assistance to resolve your questions and issues.
• Legal Compliance: Adhering to applicable laws and regulations.
• Communications: Sending important service-related notices, transaction confirmations, and security alerts.

We do not sell or rent your personal information to third parties for marketing or advertising. l999 processes information only for the purposes clearly stated in this policy.

5 Sharing Information with Third Parties

l999 may share information with third parties in limited circumstances and for specific purposes:

5.1 Payment Processors

Necessary information is shared with mobile banking platforms such as bKash, Nagad, and Rocket to process deposits and withdrawals. This information is used only to complete the specific transaction and is not stored afterwards.

5.2 Technology Partners

We use services from trusted technology providers for game operations and platform security. They operate under strict confidentiality agreements and may not use your information for their own purposes.

5.3 Legal Requirements

If disclosure of information is required by law, court order, or direction from a government authority, l999 will comply with that obligation. Where possible, we will attempt to notify you in such cases.

5.4 Business Transfers

User information may be transferred in the event of a company merger, acquisition, or asset sale. In such situations, we will give you advance notice and ensure the same standard of privacy protection is maintained under the new ownership.

6 Cookies and Tracking Technologies

The l999 platform uses cookies, local storage, and similar technologies. These help improve user experience and maintain platform security.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your language preference, layout settings, and other personalisation choices.
• Analytics Cookies: Collect usage statistics for the platform, which help improve our services. These cookies do not directly reveal your identity.

6.2 Managing Cookies

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some core platform features to stop working properly. Refer to your browser manufacturer's guide for details on managing cookies.

7 Data Security Measures

l999 applies several technical and administrative measures to keep your information secure:

7.1 Technical Security

• SSL/TLS Encryption: SSL certificates are used on all pages of the platform, so all data between your browser and our servers remains encrypted.
• Data Encryption: Sensitive stored information such as passwords and payment details are kept in encrypted form.
• Firewall and Intrusion Detection: Advanced security systems are active at the server level to prevent unauthorised access.
• Two-Factor Verification (OTP): Identity is confirmed by sending an OTP to your mobile during login and transactions.

7.2 Administrative Security

• Only authorised staff may access user information, and only as required for specific work purposes.
• All staff receive training on privacy and data protection.
• Regular security audits and vulnerability assessments are conducted.

While we take the utmost care to protect your data, complete security on the internet cannot be guaranteed. You are therefore advised to keep your account password confidential and avoid logging in from unfamiliar devices.

8 Data Retention Period

l999 retains user information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account remains active.
• After an account is closed, some information may be kept for a set period due to legal requirements.
• Financial transaction records are retained for long-term accounting and legal compliance purposes.
• Security logs are kept for a short period and are then automatically deleted.
• Unnecessary information will be deleted promptly upon your request, unless it is required to be kept for legal reasons.

9 User Rights

You have the following rights regarding your personal information, all of which l999 fully recognises:

9.1 Right to Access

You have the right to know what information we have collected and stored about you. You can request this information by contacting the support team.

9.2 Right to Correction

If any of your information is incorrect or incomplete, you may have it corrected. Most information can be updated directly from your account settings.

9.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing disputes.

9.4 Right to Object to Processing

You may object to your information being used for marketing communications. All promotional emails will include an unsubscribe option.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. We will process your request in a timely manner and inform you of the outcome. For general questions, you may visit our FAQ page.

10 Protection of Minors

All services on l999 are strictly for users aged 21 and above. We do not knowingly collect personal information from minors.

Your age is verified to be 21 or above at the time of registration. If we become aware that information from a minor has been collected, we will delete that information immediately and close the relevant account.

For more on responsible gambling, please read our Responsible Gaming Guidelines, which contain detailed information on age verification and healthy gaming habits.

11 Changes to This Policy

l999 reserves the right to partially or fully update this Privacy Policy at any time. If any significant changes are made to the policy:

• The new version will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email or through a notification on the platform.
• For significant changes, sufficient notice will be given before they take effect.

Continued use of the platform after any changes will indicate that you have accepted the revised policy. It is therefore recommended that you visit this page regularly.

12 Contact

If you have any questions, requests, or complaints about this Privacy Policy, please contact the l999 support team:

• 24/7 Live Chat — from any page on the platform
• Email: [email protected]

Support is available in both Bengali and English. We take any concerns about the protection of your information seriously and will work to resolve them promptly.

To learn more about l999, visit our About Us page, where the platform's goals and values are discussed in detail.