l999 Responsible Gambling
Betting is entertainment — not a livelihood. l999 wants every player to enjoy themselves within safe limits and to get the right support when they need it.
Our Commitment
l999 believes that online betting is enjoyable only when kept within a set budget and time frame. We are committed to creating an environment where every user can play according to their own preferences and means — without pressure or rushing.
Our Terms and Conditions clearly state that all l999 services are for users aged 21 and over only. Age verification is mandatory for every new account, and we remain vigilant to prevent access by minors.
When betting, every player should use only money whose loss would have no impact on their daily life. Money set aside for rent, food or a family emergency should never be used for betting. Read our FAQ — it contains detailed information on deposits, withdrawals and account management to help you make informed decisions.
If you ever feel that betting is getting out of control, contact l999 via live chat or email right away. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.
- Option to set deposit and session limits
- Self-exclusion tool directly from your account
- 24/7 support in Bengali and English
- SSL encryption to protect personal data
- Automatic review when suspicious activity is detected
- Referrals to family support and professional counselling
Tools to Keep Yourself in Check
l999 provides several voluntary control tools that you can activate at any time from your Account Settings.
Decide in advance the maximum amount you will deposit per day, week or month. Once the limit is reached, no further deposits will be accepted for that period.
Set a maximum duration for each betting session. When the set time is up, the system will alert you and encourage you to take a break.
You can suspend your account for a specific period or permanently. While active, login and betting will be completely blocked for the duration.
From your account dashboard you can view your full betting history and records of all deposits and withdrawals at any time. Use it to understand your own patterns.
Set a loss limit to automatically stop betting once you have lost a set amount — to reduce the risk of losing even more in the heat of the moment.
Take a cooldown period of anywhere from 24 hours to 30 days. During this time your account will not be active, and you can reactivate it yourself afterwards.
The form below is a visual example — log in to your account and set your limits from Settings.
This is a demo visual. Log in to your account to apply real limits.
Warning Signs
If you notice any of the following in yourself, pause and seek help — this is not a sign of weakness, it is the right decision.
Repeatedly placing bets to try to win back lost money — this "chasing losses" mindset is a common sign of problem gambling.
Spending money meant for rent, food or your children's education on betting — this is a serious warning sign that should not be ignored.
If you start hiding your betting activity from people close to you or lying about it, that is a sign things are getting out of control.
Feeling irritable, anxious or angry when you cannot bet is an important sign of dependence — do not ignore this feeling.
Not realising how much time you are spending on betting, or betting continuously while skipping sleep and meals — this is a sign that things are heading in a harmful direction.
If you start borrowing from friends, family or mobile banking to fund your betting, you need to seek help immediately.
Where to Get Help
If you are struggling, do not try to face it alone — reach out through any of the options below.
l999's 24/7 live chat is active in Bengali and English. Contact us directly via chat for help setting up self-exclusion or account limits — our team will assist you without judgement.
If you are not comfortable speaking directly, write to us by email. The l999 support email address can be found on our About Us page and in your Account Settings. We respond promptly.
Let a trusted family member know what is going on. Support from family is one of the most effective ways to get through a problem. Listen to the people close to you, and talk to them too.
Mental health professionals and counsellors work with gambling-related addiction. Mental health services are increasingly available in Bangladesh — confidential counselling can be accessed through hospitals or non-governmental organisations. The l999 support team can help point you to relevant resources.
Mutual support groups focused on gambling addiction are active in many cities and online. Talking to people who have been through the same situation can often provide extra strength alongside professional help.
Our l999 About Us page has full details on the company's values and user safety policy. Read our Privacy Policy to find out how your personal information is kept secure.
Safe Betting Principles
What to do
- Set a clear budget before you start betting and stick to it
- See betting as one form of entertainment — not a source of income
- Take regular breaks and spend time on hobbies or activities other than betting
- Review your betting history and understand your own patterns
- Do not hesitate to contact l999 support with any concerns
What not to do
- Do not bet beyond your budget trying to recover lost money
- Do not bet while under the influence of alcohol or medication
- Do not turn to betting as a solution when you are angry, stressed or feeling low
- Do not bet with borrowed money or money belonging to others
- Do not allow minors (under 21) to use your account
Common Questions About Responsible Gambling
After logging into your account, go to "Account Settings" or the "Responsible Gambling" section. From there you can set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. Reducing a limit applies straight away, but increasing one has a waiting period — to prevent limits from being raised in a rush.
If you choose self-exclusion for a set period, you can reactivate your account once that period ends. However, a permanent exclusion cannot be reversed. In either case, while self-exclusion is active, l999 will not send any marketing communications to that account and betting will be completely blocked. Contact us via live chat or email for assistance.
No. All betting and casino services at l999 are strictly reserved for users aged 21 and above. Age is verified at registration, and additional identity documents may be requested if there is any doubt. If you find out that a minor is using your account, notify l999 support immediately.
Start by activating self-exclusion or a cooldown period on your account — this can be done from Account Settings. Then contact l999 via live chat or email; our support team will help you with the next steps. Also let a trusted family member know about the situation, and consider seeing a professional mental health counsellor if needed. Acknowledging the problem is the most important step.
Use a strong password for your l999 account and do not share it with other household members. Make it a habit to log out after every session. You can also use parental control software on your device to block access to sites of this type for minors. Our support team is always ready to help with anything you need.
Before self-exclusion or account closure, you will have the opportunity to withdraw your balance. The minimum withdrawal amount at l999 is ৳500 and processing is usually completed within one hour. If you have any questions about withdrawals, ask directly in the support chat — the team will walk you through the full process.